Wilson Heating, Air & Plumbing

starstarstarstarhalf star 4.4 / 5 | 383 Total Reviews

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"To whom it may concern. For eight years we have enjoyed a great relationship with Wilson. Two months ago our A/C unit finally crashed. We called Wilson and A-Star came to the house. Long story short, we purchased a brand-new complete heat and air system from A-Star. Last Friday our brand-new A/C quit because of a coil leak. The technician told us it would be Monday before he would know if they had a replacement part and A-Star charged us $150 for the after hours service call. Monday arrived only to find out the part had to be ordered. Now it is Thursday evening as I write this and we have been without air conditioning for almost a week. Numerous phone calls were made asking for a manager to call us back. No one has returned our calls. It is obvious to us that A-Star just doesn't care. We have filed a complaint with Trane. We are now posting on as many social media sites as we can. We have found numerous recent complaints about A-Star. Whatever deal that Wilson made with A-Star I hope it was worth it. Because evidently Wilson's customers are suffering as a result. Wilson's customer service used to be top-notch until A-Star came along. Does Wilson care anymore? Sincerely. P.s. the website would not let me select only one star for this review, that is the reason I gave two stars. "
B . M from Garland, TX on July 25th, 2019
starstar(2 / 5)
"No one wants to be that homeowner that has let things get so far gone they are now in panic mode, but that's where I found myself with a dripping vent. Nick returned a panic text in the evening and listened to determine that I could get a tech out the next day. Followed up as promised. My AC is still on it's last lap but the summer was saved. No pressure of an ultimatum of buying a new unit or other unnecessary services given the age and other circumstances. Professional. Efficient and Trustworthy are the 3 words that come to mind. Customer service is not dead yet."
S . H from Garland, TX on May 17th, 2019
starstarstarstarstar(5 / 5)
"Prepaid for maintenance service on 2 air conditioners. Based on sound, technician determined I need a new unit The refrigerant was low, instead of putting refrigerant, he said it's low because it's leaking and suggested I pay $6800 for a new unit. Because he didn't like my line of questioning, he became irritated and said he would arrange for a full refund and left without performing the service that was prepaid. Very unprofessional and childish.. "
C . S from Mckinney, TX on May 14th, 2019
star(1 / 5)
"The service technician was very knowledgeable about the cooling system. He found the expansion valve was not working properly. I would think a difficult thing to find. He will order a new valve and install it when it comes in. Thanks to Wilson for sending a wonderful technician."
R . R from Garland, TX on July 17th, 2018
starstarstarstarstar(5 / 5)
"Zen Master says We Will See, Thank You."
Z . W from Dallas, TX on October 31st, 2016
starstarstarstarstar(5 / 5)
" Excellent! Your staff is always 'spot on'. They know their stuff and try hard to give me the best service. Very professional. "
S . S from Dallas, TX on October 12th, 2016
starstarstarstar(4 / 5)
" you, as usual, did great"
C . K from Dallas, TX on October 12th, 2016
starstarstarstarstar(5 / 5)
" Good job. Personable serviceman. We appreciated the help and cooperation of Mr. Wilson. Thanks."
G . K from Dallas, TX on October 8th, 2016
starstarstarstarstar(5 / 5)
" This is for the two gentlemen who did the AC coil replacement and copper tubing replacement. The work was good, but the accident of falling through the ceiling kind of hurt's a 5 star rating. They did a good job cleaning up the insulation that fell out of the attic in the inside of my house, but they did a fair to poor job removing it from my garage. Because they were trying to repair a slow leak I won't know if it is fixed for 4 to 6 weeks."
S . D from Garland, TX on October 1st, 2016
starstarstarstar(4 / 5)
" This rating is for Tyrone's plumbing work and as always Tyrone did an outstanding job. This is why I always request Tyrone when I need plumbing work done."
S . D from Garland, TX on October 1st, 2016
starstarstarstarstar(5 / 5)