Wilson Heating, Air & Plumbing

starstarstarstarhalf star 4.4 / 5 | 383 Total Reviews

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T . S from Carrollton, TX on June 11th, 2009
starstar(2 / 5)
"Positive - Timely on apptment. Repair covered by warranty. Negative - First tech mis-diagnosed the problem. Problem resulted from improper installation of furnace by same tech 3 months earlier."
D . W from Garland, TX on June 6th, 2009
starstar(2 / 5)
"We did have a little problem with the thermostat installation (wires crossed, I understand. It was corrected promptly when discovered, all else was grear. Thanks!"
C . T from Dallas, TX on June 6th, 2009
starstarstarstarstar(5 / 5)
"So far I have been well pleased."
J . S from Dallas, TX on June 10th, 2009
starstarstar(3 / 5)
"They guy that came (can't remember his name) was awesome, very nice and professional!!"
A . L from Dallas, TX on June 5th, 2009
starstarstarstarstar(5 / 5)
R . W from Garland, TX on June 5th, 2009
starstarstar(3 / 5)
"Overall, VERY good. Job completed satisfactorially as scheduled."
W . S from Dallas, TX on June 10th, 2009
starstarstarstarstar(5 / 5)
"Service call to check why heat would not fire up on our system that was installed in June at 5714 Anita St. Service man, Luke, found wiring not connected correctly on thermostat. Changed, corrected and totally explained operation of system. Most efficient service yet."
W . S from Dallas, TX on October 5th, 2009
starstarstarstarstar(5 / 5)
"I was told that someone would arrive between 9-12, and no one did. I called about an hour later and was told someone was coming, however, I could not stay because I had things to do before picking up children at school."
L . L from Plano, TX on June 5th, 2009
starstarstar(3 / 5)
"I was very disappointed with the service. I have used you all a few times in the past and was always pleased. However this time was a true disappointment. The service person, Shawn, came out and discovered I was low on freon. He said I must have a large leak and with his experience that he knew it would be the coil. I asked if he needed to check the system more thoroughly before making that decision but he said he was very sure it was the coil and gave me an estimate of $2200.00 to replace the coil. He made all of this determination within 20 minutes of the inspection. I said I would have to think about it since it was $2200.00. He gladly charged the 69.95 service call for 20 minutes of work and then left. I contacted another company and they spent 2.5 hours checking my system. Yes the system was low but they could not find a leak anywhere. The inspected the coil twice to make sure. They added the necessary freon and the system began cooling perfectly. I have not had any problems with the cooling since the other company added the freon. Again I was very disappointed because the unit was not properly checked for problems and just provided an estimate of $2200.00 to fix it. I am not sure what has changed with the company philosophy but it will affect the bottom line sometime in the future."
K . M from Plano, TX on June 14th, 2009
star(1 / 5)