Wilson Heating, Air & Plumbing

starstarstarstarhalf star 4.4 / 5 | 388 Total Reviews

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"Cynthia lost/forgot/didn't write down (I'm not sure which) my Saturday appointment. This appointment was to be after 2pm. I called at 3pm, after not hearing anything, and was told that not only did I not have an appointment but she didn't know who I was. Since I had already had two service techs out and a conversation with Cynthia regarding the a/c problem three days before I was a little put off. I had rearranged my plans for the day to be home on Saturday after 2pm. Since that didn't work out I had the option of rescheduling on Sunday or Monday. Monday being the only day I could get 10% off the bill. While this is very much appreciated, it put me in a slight bind again as I had to leave work early to get home in time to accomodate Wilson's schedule. It would have been nice if you were able to accomodate my schedule and service my a/c on Sunday with the 10% off. My initial two service calls were great and I would have recommended Wilson however, this is a blunder that will cause me to rethink Wilson as my first choice the next time I need service."
J . N from Wylie, TX on June 5th, 2009
starstarstar(3 / 5)
"We were really pleased with the prompt response to our need for service, and to have the part covered by warranty was certainly good for retirees on Social Security. thanks,"
M . W from Irving, TX on May 29th, 2009
starstarstarstarstar(5 / 5)
"Haley (who answered phones) and Adam (tech would performed AC check-up) were both very professional, friendly, and pleasant to deal with. Nowadays, this is really big on this end of the "service!" You have two "jewels" in these two representatives of your business! My name is Melanie Arnold..."
M . A from Dallas, TX on May 29th, 2009
starstarstarstarstar(5 / 5)
"No services was performed. The Service Tech didn't want to make the extra effort needed to perform the job so he left."
S . B from Dallas, TX on May 30th, 2009
star(1 / 5)
P . L from Dallas, TX on June 9th, 2009
starstarstarstarstar(5 / 5)
T . S from Carrollton, TX on June 11th, 2009
starstar(2 / 5)
"Positive - Timely on apptment. Repair covered by warranty. Negative - First tech mis-diagnosed the problem. Problem resulted from improper installation of furnace by same tech 3 months earlier."
D . W from Garland, TX on June 6th, 2009
starstar(2 / 5)
"We did have a little problem with the thermostat installation (wires crossed, I understand. It was corrected promptly when discovered, all else was grear. Thanks!"
C . T from Dallas, TX on June 6th, 2009
starstarstarstarstar(5 / 5)
"So far I have been well pleased."
J . S from Dallas, TX on June 10th, 2009
starstarstar(3 / 5)
"They guy that came (can't remember his name) was awesome, very nice and professional!!"
A . L from Dallas, TX on June 5th, 2009
starstarstarstarstar(5 / 5)