Wilson Heating, Air & Plumbing

starstarstarstarhalf star 4.4 / 5 | 386 Total Reviews

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"FINALLY, on the fourth scheduled appt., their own repairman came out and could do nothing, stated he needed parts and help. I am asking to have a completely new unit installed. By that time, the guarantee will be expired. We have, in good faith, been trying to resolve this issue for a month. NO STAR."
L . D from Garland, TX on June 29th, 2016
star(1 / 5)
"I thought the lowest rating was a one star, but, this is really a NO STAR. The office people will NOT give my message to the upper management/owners, or , if they do , they have not contacted me. I have used 15 hours of personal time to wait for them to fix the problem from the initial installation. The $9,000.00 unit was installed BACKWARDS and the filter cannot be changed. "
L . D from , TX on June 29th, 2016
star(1 / 5)
"Our $9,000. AC was installed backwards so you cannot change the filter. I have been stood up three times for someone to come out and fix the problem. When they DID install it, they forgot to hook the furnace up and we spent the first cold night VERY cold. The owner will not return my calls. All I ever speak to are the people in the office. Please call me before you use this company."
L . D from Garland, TX on June 28th, 2016
star(1 / 5)
" As always you took great care of us! Thank you."
R . M from Dallas, TX on June 27th, 2016
starstarstarstarstar(5 / 5)
" Tech was very satisfactory, but I was on the 8-12 time and he never arrived till going on 3. This was not acceptable."
J . P from Rockwall, TX on June 14th, 2016
starstarstarstarstar(5 / 5)
" Great!! Jacob did a tremendous job n very professional. "
G . O from Garland, TX on June 7th, 2016
starstarstarstarstar(5 / 5)
"exceptional and courteous service"
R . from Garland, TX on June 3rd, 2016
starstarstarstarstar(5 / 5)
"Jacob was excellent! Did the AC inspection in a timely manner and throughly explained to me what he had discovered. Jacob took the time to answer my questions and explained the bill well too! I also appreciated his phone call letting me know his approimate arrival time. GREAT SERVICE!"
J . from Plano, TX on June 1st, 2016
starstarstarstarstar(5 / 5)
"Jake was on time, explained everything & was very professional."
W . from Garland, TX on May 31st, 2016
starstarstarstarstar(5 / 5)
"Great job and very knowledgeable!"
N . P from Dallas, TX on May 26th, 2016
starstarstarstarstar(5 / 5)