Wilson Heating, Air & Plumbing

starstarstarstarhalf star 4.4 / 5 | 386 Total Reviews

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"I had you guys out in May to service my AC and fix my plumbing... a month later my fan coil is leaking so I call you (and no one else) as a loyal customer... I get another price from you to get it fixed. $2900... I commit for you to fix it though I am constantly commenting on how expensive that sounds. My mother gives me the name of another company in town that replaced their entire AC unit a few years ago and did a great job and so I call him. He begins to laugh when I tell him what you want to charge me. Says I am completely being taken advantage of. He gives me an average price of what it should cost. He sends one of his techs out the next morning and completely fixes the issue for $1500 (including a 5 year warranty just like you). I am so disappointed in your company trying to take advantage of me. I can even imagine how much you over charged me for the plumbing. I will never use you again and I will make certain no one I know ever uses you either. you could have had a customer for life but instead you wanted to make quick money. Well you didn't get my money or my business..."
C . B from Dallas, TX on July 1st, 2009
star(1 / 5)
"No services was performed. The Service Tech didn't want to make the extra effort needed to perform the job so he left."
S . B from Dallas, TX on May 30th, 2009
star(1 / 5)
"I was very disappointed with the service. I have used you all a few times in the past and was always pleased. However this time was a true disappointment. The service person, Shawn, came out and discovered I was low on freon. He said I must have a large leak and with his experience that he knew it would be the coil. I asked if he needed to check the system more thoroughly before making that decision but he said he was very sure it was the coil and gave me an estimate of $2200.00 to replace the coil. He made all of this determination within 20 minutes of the inspection. I said I would have to think about it since it was $2200.00. He gladly charged the 69.95 service call for 20 minutes of work and then left. I contacted another company and they spent 2.5 hours checking my system. Yes the system was low but they could not find a leak anywhere. The inspected the coil twice to make sure. They added the necessary freon and the system began cooling perfectly. I have not had any problems with the cooling since the other company added the freon. Again I was very disappointed because the unit was not properly checked for problems and just provided an estimate of $2200.00 to fix it. I am not sure what has changed with the company philosophy but it will affect the bottom line sometime in the future."
K . M from Plano, TX on June 14th, 2009
star(1 / 5)
"I called when my a/c quit blowing cold air. I wanted someone to come look at the unit and tell me if it could be repaired or if it needed to be replaced. The rep from your company was polite and professional. However, I was disappointed in the fact that after he recognized that my a/c unit was 24 years old, he told me that it needed to be replaced and quoted me $6900. Didn't even bother to attempt to fix it or even take anything apart to look at it but still charged me $70. After making a few phone calls, a friend of mine had his friend that works on a/c units as a second job, come out to look at the unit. In a matter of 30 mins. he took the top off the condenser, replaced a solenoid, added freon and the unit began working again. He charged me $100! Through this and the quote of another company, who told me the same thing your company did, I realized that instead of trying to help your customers or potential customers, your company and others are just looking to make a buck. I'm disappointed that there are not many companies, if any at all, that just want to help consumers now days instead of just taking advantage of them. Needless to say, I will not be using your company for any problems I have in the future, nor will I be recommending your company to anyone I know. I work for a very large company and I manage 30 employees on a daily basis and I interact with at least 60 to 100 co-workers. If they ever ask me for a recommendation, I will be sure to tell them NOT to use Wilson."
J . F from Dallas, TX on July 23rd, 2009
star(1 / 5)
"B - For the Contractor Wilson Heating & Air E - For the manufacturer. This is our 2nd unit. Due to a failed part, the water leaked inside and burned the original unit up. We only had it 2 years when it did this. Due to that, we had to pay $825 in labor to get new unit installed. Even though new unit installed, overall cost may not justify the product. We know lots of people and not sure at this point if we would recommend it based on what we had to pay due to a failed part on the unit. In addition, closet was flooded that backed up to garage. Some concessions need to be made by Grand Hall to show good faith effort to keep customers and gain more in the future."
L . S from Plano, TX on July 12th, 2012
star(1 / 5)